MARPA does not provide refunds nor returns on registration for meetings payments, except as detailed below.
If a paid registrant cannot attend an Annual Conference, a substitute from the same company may attend the same Annual Conference if advance notice is provided to MARPA at least 7 days before the start of the meeting.
If a paid registrant cannot attend a meeting other than the Annual Conference, a substitute from the same company may attend the same meeting if advance notice is provided to MARPA at least 14 days before the start of the meeting.
MARPA does not provide refunds nor returns on meeting/conference sponsorship payments, except as detailed below.
If the meeting or conference is cancelled for any reason, then sponsorship fees will be applied first to that meeting’s marketing and other incurred expenses, (on a pro rata basis) with the remainder being applied to the next comparable MARPA meeting or conference. If the meeting or conference in question was an in-person event that is converted to an online or virtual event, then sponsorship levels remain as agreed without refund, and benefits that are inappropriate to an online or virtual event are simply dropped. Sponsorship benefits are subject to change at the discretion of the Association.
MARPA does not provide refunds nor returns for membership payments, except as detailed below.
If you selected the wrong membership category and overpaid, then please contact us within 7 days of the transaction and we will credit your account appropriately. Credit card fees may apply if we cannot get a refund from the credit card processor. If you overpay and fail to contact us in time, then the overpayment will be applied to future year membership payment(s).
If you select the wrong membership category and underpay, then please contact us to complete the payment process appropriately. The underpayment will not be refunded, unless you pay the full amount due for membership in a separate payment and then request refund of the overage within 7 days of the original payment (credit card fees may apply if we cannot get a refund from the credit card processor). You may be denied membership benefits until you complete the full payment.
If you pay for more than one year of membership, then this we be treated as a multi-year membership registration; however, if you accidentally pay for two or more years of membership when you meant to only pay for one, then please notify us within 7 days and we we will credit your account appropriately. Credit card fees may apply if we cannot get a refund from the credit card processor.
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